Shipping policy
Thank you for shopping with PetObsessed! We are committed to getting your pet products to you as quickly and safely as possible.
1. Order Processing
Orders are typically processed within 2–5 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or U.S. federal holidays.
During periods of high order volume, holidays, promotions, or other circumstances beyond our control, processing may take longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
2. Shipping Times
Estimated delivery times depend on the product, destination, shipping carrier, and fulfillment location.
Typical estimated delivery time is:
United States: 7–20 business days
These are estimated delivery times, not guaranteed delivery dates.
Some products may arrive sooner, while others may require additional time due to supplier processing, carrier delays, customs, weather, or other circumstances beyond our control.
3. Tracking Information
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow several business days for tracking information to become active after the shipping confirmation is issued.
Tracking information may occasionally take time to update while an order is moving between fulfillment centers or shipping facilities.
4. Multiple Items in One Order
If you purchase multiple products, your items may be shipped separately.
This can happen because products may be fulfilled from different warehouses or suppliers.
If your order arrives in multiple packages, you may receive separate tracking numbers and different delivery dates.
You will not be charged additional shipping fees solely because your order is shipped in multiple packages unless the applicable shipping charges were clearly disclosed at checkout.
5. Shipping Delays
PetObsessed is not responsible for shipping delays caused by circumstances outside our reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Carrier disruptions
- Transportation delays
- Customs processing
- Incorrect or incomplete shipping information
- Holidays or periods of unusually high shipping volume
- Government restrictions
- Supplier or fulfillment-center delays
- Other unforeseen circumstances
If your package is delayed, please check the tracking information first. If you believe your package may be lost, contact us so we can assist you.
6. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
If you enter an incorrect or incomplete address, please contact us as soon as possible.
We cannot guarantee that an order can be changed or canceled after it has entered processing or shipment.
If a package is returned because of an incorrect or incomplete address, additional shipping costs may apply before the package can be reshipped.
7. Lost, Stolen, or Damaged Packages
Once an order has been delivered to the shipping address provided at checkout, PetObsessed is generally not responsible for packages that are subsequently lost or stolen.
If your tracking information indicates that your package was delivered but you cannot locate it, please:
- Check around your property and with household members or neighbors.
- Contact the shipping carrier.
- Contact PetObsessed if you need additional assistance.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product so we can evaluate the issue.
8. International Shipping
International shipping availability varies by product and destination.
International customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country.
PetObsessed does not control these fees and cannot guarantee how much they may be.
International shipments may also experience additional delays due to customs processing.
9. Delivery Estimates
Shipping estimates displayed on our website are provided for informational purposes only.
A shipping estimate does not constitute a guarantee that an order will arrive within a specific number of days.
PetObsessed is not responsible for delays caused by shipping carriers, suppliers, customs, weather, or other circumstances outside our reasonable control.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order.
Because orders may enter processing quickly, we cannot guarantee that cancellation requests can be accommodated after processing or shipment has begun.
If an order cannot be canceled, you may be able to request a return or refund in accordance with our Return & Refund Policy.
11. Contact Us
If you have questions about your order or shipping, please contact PetObsessed through the contact information provided on our website.
PetObsessed
Pet Products & Accessories
United States